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Can't create new database

New Member
Posts: 1
Country: USA

Can't create new database


Hi, I am trying to create a new database but keep getting the error


"An error occurred during the execution of xp_cmdshell.  A call to 'CreateProcess' failed with error code '5',  The statement has been terminated.


I'm on Windows 7 with Act! Premium 2010 version 12



Thanks in advance for any help.



Nickel Elite Contributor
Posts: 508
Country: USA

Re: Can't create new database

Mark - 


A couple quick questions:


1. Have you ever been able to do this?

2. What if you created an empty copy of an existing db (i.e. Save As>Empty Copy

3. You didn't delete any ACT! directories (they're all over the place - User, Shared User, All Users, etc)


Also, any permissions/user changes would help, as well as making sure User Account Control settings are off, or as low as the slider allows



Richard Brust
ACT! Certified Consultant
Platinum Elite Contributor
Posts: 6,537
Country: USA

Re: Can't create new database

Hello Mark,
Welcome to the ACT! Online Community. "Error code 5" is an access denied error and the xp_cmdshell is a SQL function that usually requires administrative access. So I believe that Richard's suggestion to lower the settings for or disable User Account Control should resolve.

Greig Hollister

Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.