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Can't attach email to certain contact in ACT

Copper Super Contributor
Posts: 38
Country: Australia

Can't attach email to certain contact in ACT

Hi all, I can see the contact in ACT but doesn't come up when trying to attach an Outlook email thur the Quick Attach tab??

 

Using 2010 Premium.

 

Thanks Chris

ACT! Premuim 2010
Version 12.1.181.0 Hot Fix 1 & 5
SBS 2011
Win7Pro Clients
Platinum Elite Contributor
Posts: 6,537
Country: USA

Re: Can't attach email to certain contact in ACT

Hello Chris,
Make sure that the contact(s) have a valid email address in the email field in your ACT! database...this is required for them to be included in the ACT! address book in Outlook.

Greig Hollister

Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.

Copper Super Contributor
Posts: 38
Country: Australia

Re: Can't attach email to certain contact in ACT

Thanks Greg, I'll check actually it's not my profile that's having problems. Others can attach emails to this contact in ACT.
ACT! Premuim 2010
Version 12.1.181.0 Hot Fix 1 & 5
SBS 2011
Win7Pro Clients
Copper Super Contributor
Posts: 38
Country: Australia

Re: Can't attach email to certain contact in ACT

Only one user is having trouble attaching emails to one particular contact in ACT. All other users can attach emails to this contact. Is it a linking problem that can be reset?
ACT! Premuim 2010
Version 12.1.181.0 Hot Fix 1 & 5
SBS 2011
Win7Pro Clients
Platinum Elite Contributor
Posts: 6,537
Country: USA

Re: Can't attach email to certain contact in ACT

So this user is able to attach emails to other contacts?

Greig Hollister

Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.

Copper Super Contributor
Posts: 38
Country: Australia

Re: Can't attach email to certain contact in ACT

Hi Greg, only one contact, let's called him "A". All other contacts can have emails attached. Even another user can attach an email to contact A.
ACT! Premuim 2010
Version 12.1.181.0 Hot Fix 1 & 5
SBS 2011
Win7Pro Clients
Platinum Elite Contributor
Posts: 6,537
Country: USA

Re: Can't attach email to certain contact in ACT

[ Edited ]

Is that contact set to Limited Access, and does not include the particular user? Another possibility is that contact record may be damaged or the user record may be damaged. You can try maintenance by going to Tools > Database Maintenance > Check and Repair.

Greig Hollister

Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.

Copper Super Contributor
Posts: 38
Country: Australia

Re: Can't attach email to certain contact in ACT

Tools > Database Maintenance > Check and Repair is greyed out.
ACT! Premuim 2010
Version 12.1.181.0 Hot Fix 1 & 5
SBS 2011
Win7Pro Clients