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Can't access Manage Users in APFW

Loyal Listener
Posts: 36
Country: USA

Can't access Manage Users in APFW

[ Edited ]

Environment:

 

    APFW 2013 (V15.1.108.0, HF3)

 

    VIRTUAL SERVER:

    Windows Server 2008 R2 Standard SP1 (64-bit)

    Intel(R) Xeon(R)CPU E5620 @2.40GHz 2.40GHz / 4 GB RAM

 

    Access via Cisco AnyConnect VPN Client

 

A client receives the following error message whenever an ACT! Administrator tries to access the Manage Users dialog via APFW(also attached):

 

    Unable to communicate with the server.  You may need to re-logon to ACT! Premium for Web.

 

I've searched for a fix for this, but have come up dry.  Does anyone have any suggestions?

 

Thanks much!

 

Krista Erickson
ACC
krista@kmyconsulting.com
Copper Super Contributor
Posts: 128
Country: USA

Re: Can't access Manage Users in APFW

i am getting your logon page so it must be a authentication issue with act.

Also noticed you are not using https and I would definetly strip the act version info from your  login page.

server stats: Ms Svr Std 2k8, Ms SQL Svr 2k8 R2 build 10.50.4302, ACT! Premium (Web) 2014 v16.0.291.0_HotFix5, 16GIG Memory
http://www.act.com/support/getting-started-documentation
http://www.act.com/support/downloads/act-premium-v16
http://kb.swiftpage.com/app/answers/detail/a_id/36097kwAdministrator%27s%20Guide
Loyal Listener
Posts: 36
Country: USA

Re: Can't access Manage Users in APFW

I too concluded it's an authentication issue, but what and where do I need to give appropriate rights?  Please advise.  I've given full rights for the obvious:

 

  ACT DB

  ACT folder

  SQL folder

 

Also, their IT sets up the APFW site, but I'll make those recommendations.

 

Thanks!

Krista Erickson
ACC
krista@kmyconsulting.com
Copper Super Contributor
Posts: 128
Country: USA

Re: Can't access Manage Users in APFW

i would test the lan login on the server first, to eliminate any browser issues, then use actdiag to check error logs also iis logs will

give more insight as to what is going on, you it guy should be able to narrow it down

server stats: Ms Svr Std 2k8, Ms SQL Svr 2k8 R2 build 10.50.4302, ACT! Premium (Web) 2014 v16.0.291.0_HotFix5, 16GIG Memory
http://www.act.com/support/getting-started-documentation
http://www.act.com/support/downloads/act-premium-v16
http://kb.swiftpage.com/app/answers/detail/a_id/36097kwAdministrator%27s%20Guide