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Can't Unlock Database

Tuned Listener
Posts: 11
Country: USA

Can't Unlock Database

I have not been able to unlock my ACT! 2010 Db. The pull down menu for maintenance has Lock/Unlock avaialbe with the other 4 options grayed-out and not availablwe. In the lock db window gthere is no way to unlock the db  - 

 

When I go to the ACTDaig.exe I am able to access the ACTDaig for ACT! 2010 but it has only 3 tabs - The FILE / TOOLS & HELP tabs. It is missing the tab needed to unlock a db.. . Can anyone assist!?!

 

THANKS!

JoeO.

Moderator
Posts: 4,395
Country: USA

Re: Can't Unlock Database

In actdiag, go to Databases > Database List.  You will then have the options to unlock the database.
Tuned Listener
Posts: 11
Country: USA

Re: Can't Unlock Database

Hi and thanks for the speedy response.

 

That option does not exhist in ACTdiag. I've got three tabs.

  1. The first is [File]  - menu offers Exit only.
  2. The second is [Tools] - menu offers  Adjust timeout values / Dealeate preferences / Release ACT! memory / Collect all ACT! related log files
  3. The third is [Help] -  menu offers ACT User's guide / About ACT! Diagnostics

 

The [About] indicates:

ACT! Premium ACT! Diagnostics version 12. 0.409.0 and a Command timeout of 600 seconds.

 

Please advise further... 

 

Thank you for any help you can give me on this!

 

Best regards - JoeO.

 

Best

 

Moderator
Posts: 4,395
Country: USA

Re: Can't Unlock Database

Tuned Listener
Posts: 11
Country: USA

Re: Can't Unlock Database

Hi Dave,

 

That option does not exhist in ACTdiag here.

 

I've got only three tabs in ACTDaig:

  1. The first is [File]  -     menu offers Exit only.
  2. The second is [Tools]  -     menu offers  Adjust timeout values / Delete preferences / Release ACT! memory / Collect all ACT! related log files
  3. The third is [Help] -      menu offers ACT User's guide / About ACT! Diagnostics

Thanks,

Joe-

Tuned Listener
Posts: 11
Country: USA

Re: Can't Unlock Database

Moderator
Posts: 4,395
Country: USA

Re: Can't Unlock Database

You need to click Databases on the left side, then Database List.

 

 

 

Tuned Listener
Posts: 11
Country: USA

Re: Can't Unlock Database

O.K. -  Call me dumb as wood for the day!

Update on the situation:

 

The Db is already showing "Unlocked", yet the ACT! is indicating it is locked!!

 

Any suggestions?

 

Thanks again!!!

JoeO.

Moderator
Posts: 4,395
Country: USA

Re: Can't Unlock Database

What exactly is the issue?  I thought you were getting a message saying the database is locked?
Moderator
Posts: 4,395
Country: USA

Re: Can't Unlock Database

If the options are grayed out, it means you're not administrator in the database.