02-28-2013 01:33 PM
ACT! 2012 Premium
Customer can't print envelopes:
Printer prints to 8½x11
We edited the template for the #10, and went to File, Page Setup, and the Paper Size is set to 8½x11 and greyed out so we can't change it.
Printer is a Dell laser with an Envelope Feeder, and it's set to the default and locally installed to this PC.
Confirmed that the Envelope Feeder is set as an option on the WIndows Print Properties Screen,
I opened the 10.env file to look at the XML and it's set to "<PaperSize>20</PaperSize>", same as my own setup, which shows the #10 envelope in Paper Size.
02-28-2013 02:06 PM
Much of that depends on the printer driver. Between ACT!, Windows, the fideo driver, and the printer the sizing gets lost. I've never had a problem with and HP printer but I've seen it with other make printers. Personally I typically do envelope templates as 8.5 X 11 and use the margin setting to set the size of the envelope and positioning for the printer. It avoids problems like that.