Can't Edit Layouts, Define Fields, Activity Types etc.

[shaybonnie]

On my desktop version (not on the web version) when I go to Schedule/Manage, Activity Types is grayed out. I'm the only user, have Administrator privileges, so I can't figure out why it is greyed out. I want to edit Vacation and Personal To Do and add new types. I'm using ACT! 16.

Thank you.

Bonnie

[Roy_Laudenslager]

Try closing ACT! and then restart by right clicking on the Icon and choosing Run as Administrator. Some functions in ACT! require that ACT! be running in Windows Administrator mode or to have the User Access Control (UAC) disabled 

[shaybonnie]

Thank you for your quick response.

I tried closing and running in Administrator mode (a few times) and I'm still getting the option Activity Types grayed out.

Bonnie

[Gary W]

Hi Bonnie,

It sounds like you are using a remote database. To make the changes you mention, you will need to log into the server machine directly and make the changes there.

[shaybonnie]

I can access my database two ways.

1.  On my desktop and that syncs with the main database.

2.  Via the web on myactdb.com

When I access it via the web the Schedule choice doesn't offer a "manage" option. See attachment.

Are you referring to a 3rd way to access my database?

Thank you.

Bonnie

ACT View.JPG ‏27 KB

[Gary W]

Ahh, your database is hosted for you by a 3rd party.
They will be able to help you out with this and configure your server with custom activities types etc. You'll need to contact them directly.