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Can not save an attached document after editing

Copper Contributor
Posts: 22
Country: United States

Can not save an attached document after editing

When I open a document that has been attached to a contact or opportunity, and edit it, I can not save it. I get an error that the document "is currently in use. Try again later."

 

I am using a client and the main database is on the server.

 

I am also using a 64 bit system.

 

This error only happens on attached documents opened through ACT!, it does not happen with documents opened in any other manner from the server.

 

Bronze Contributor
Posts: 955
Country: Australia

Re: Can not save an attached document after editing

Generally this is a Word error and a damaged normal.dot file on the system. Do a search to remove the normal.dot and then try again would be my suggestion

Paul Buchtmann
pbuchtmann@ozemail.com.au Australia
Australia's First ACT Consultant (1989)

FREE Record History to change default to Call or To-Do for ACT! 2010-2012 versions. Custom versions also available.
Silver Contributor
Posts: 1,813
Country: USA

Re: Can not save an attached document after editing

if pauls solution doesn't work, (try it first because it's easier), you will need to do a restore as from a backup. We have seen this several times especially in a terminal server or remote desktop environment. 

1) backup your database and get everyone out.

2) within ACT diag, (start, run, actdiag) detach your database

3) move your database out of hte original location via windows explore. (don't delete, just move to another location)

4) open ACT, choose file, restore, AS and restore to the original location and to the original name.

 

check and see if the problem is resolved.

 

If it's beyone what you're comfortable, please let me know.

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Jon Klubnik| ActTrainer.com
(866)710 4228

ACT! Certified Consultant / ACT! Premier Trainer / ACT! Hosting Provider