Community
Showing results for 
Search instead for 
Do you mean 
Reply

Can not save .adt templates

New Member
Posts: 3
Country: USA

Can not save .adt templates

Good day,

 

Have a bit of a issue with one of our users not being able to save Act .adt templates.

 

First the Data -

                        Act Premium 2013

                        Shared Database

                        MS Office 2010

                        Windows 7

 

Whether I Create a new template or open an existing template, when I do a Save as, it saves it as a word file. It doesn't offer

the Act Template format or the.adt extension. If you just save it, it acts as a save as and converts it to a word file.

 

I have 12 other users on this same shared database and all the Act preference setting appear to be the same.

If I log in as this user on another machine it works fine.

 

I have MS Word 2010 set as the word processor in the preferences.

I have tried adding the .adt extension when saveing, and this does not work either.

 

Any Idea's? would really like to not have a act reinstall on the system.

 

looking for any suggestions.

 

Thanks

Platinum Elite Contributor
Posts: 6,663
Country: USA

Re: Can not save .adt templates

This is most likely an issue with Word running on that computer. Most likely Word has the ACT! addin disabled. Try the fixes in this KB document.

http://kb.swiftpage.com/app/answers/detail/a_id/13569/kw/no%20field%20list%20in%20word

 

Roy Laudenslager
ACT! Certified Consultant
ACT! Report Expert
Durkin Impact Report Designer
www.techbenders.com
royel@techbenders.com
541-343-8129
New Member
Posts: 3
Country: USA

Re: Can not save .adt templates

I will try these first first chance I get and let you know the outcome.

 

Thanks

New Member
Posts: 3
Country: USA

Re: Can not save .adt templates

Thank you very much Roy... Disabled Act Pug-in was the issue.

 

Have an Awesome Weekend...

 

Enjoy!

Tim

New Member
Posts: 6
Country: United States

Re: Can not save .adt templates

I have a similar, unsolvable problem with the .adt template required by Act. I am using v16 and Microsoft Office 2013.

 

Approximately 10 days ago Word began to give me the option to save as .adt. Before this quotes were necessary to save as .adt; specifically. "templatename.adt".

 

When I use .adt or "templatename.adt", Word defaults to "compatibility mode'.

 

I've tried everything. I've reinstalled Act. I've reinstalled Word. I've added a macro to the normal.docm to force it to save as .docx. I've changed registry values regarding compatibility mode.  

 

Nothing has fixed this problem.  Does anyone have a soluteion?

 

Many thanks.