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Can not install Act! 16 on windows 8.1

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Tuned Listener
Posts: 22
Country: Italy
Accepted Solution

Can not install Act! 16 on windows 8.1

I changed my pc with a new windows 8.1 innside. I tryed install Act 16 premium but it make error: error 0x80040707 description: DDL function call crashed: ISRD._Reg QueryKey Value. Any suggest? Thanks


Accepted Solutions
Solution
Accepted by topic author paolocrema
‎11-08-2015 10:46 PM
Bronze Elite Contributor
Posts: 1,409
Country: United_Kingdom

Re: Can not install Act! 16 on windows 8.1

It looks like windows has tried to solve a problem by trying to install in compatibility mode. On the install setup icon right click and look at properties. Now select compatibility mode. If XP is ticked go to the bottom and select change for all users, un-tick XP and tick install as administrator.

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All Replies
Bronze Elite Contributor
Posts: 1,409
Country: United_Kingdom

Re: Can not install Act! 16 on windows 8.1

When yo go to install right click on Icon and select run as administrator. Some times you need to re-boot and then do this.

Tuned Listener
Posts: 22
Country: Italy

Re: Can not install Act! 16 on windows 8.1

Thaamk fo your suggest but i tryed whitout succes. Error was the same.

Bronze Elite Contributor
Posts: 1,409
Country: United_Kingdom

Re: Can not install Act! 16 on windows 8.1

Tuned Listener
Posts: 22
Country: Italy

Re: Can not install Act! 16 on windows 8.1

Thank  chp1, i deleted invalid registry key but not chenged anything. Now show new error: windows xp 64 os is not a supported by Act. My computer is windows 8.1. What happened? Thank for your answer.

Solution
Accepted by topic author paolocrema
‎11-08-2015 10:46 PM
Bronze Elite Contributor
Posts: 1,409
Country: United_Kingdom

Re: Can not install Act! 16 on windows 8.1

It looks like windows has tried to solve a problem by trying to install in compatibility mode. On the install setup icon right click and look at properties. Now select compatibility mode. If XP is ticked go to the bottom and select change for all users, un-tick XP and tick install as administrator.

Nickel Super Contributor
Posts: 341
Country: USA

Re: Can not install Act! 16 on windows 8.1

I suggest that before you install ACT !, completely disable UAC. (User Account Control)

Additionally, while installing Act! and activate with the license, temporarily disable the firewall and antivirus.

 

The user that installs and activates Act! must be the local administrator type.

 

 

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best regards and good luck...

 

Juan Carlos Otero
juancarlostero@icloud.com
Tuned Listener
Posts: 22
Country: Italy

Re: Can not install Act! 16 on windows 8.1

Thank ch1p, all ok whit your suggest. I changeed properties on win 8 compatibility end i installed act. Thanks

 

Bronze Elite Contributor
Posts: 1,409
Country: United_Kingdom

Re: Can not install Act! 16 on windows 8.1

Glad to have helped. Please mark as Solved.