10-29-2015 02:09 PM
I changed my pc with a new windows 8.1 innside. I tryed install Act 16 premium but it make error: error 0x80040707 description: DDL function call crashed: ISRD._Reg QueryKey Value. Any suggest? Thanks
11-03-2015 12:36 AM
It looks like windows has tried to solve a problem by trying to install in compatibility mode. On the install setup icon right click and look at properties. Now select compatibility mode. If XP is ticked go to the bottom and select change for all users, un-tick XP and tick install as administrator.
10-30-2015 06:36 AM
When yo go to install right click on Icon and select run as administrator. Some times you need to re-boot and then do this.
10-31-2015 06:59 AM
Thaamk fo your suggest but i tryed whitout succes. Error was the same.
10-31-2015 08:08 AM
Please look at these links for error message -
http://kb.swiftpage.com/app/answers/detail/a_id/28734
11-02-2015 01:21 PM
Thank chp1, i deleted invalid registry key but not chenged anything. Now show new error: windows xp 64 os is not a supported by Act. My computer is windows 8.1. What happened? Thank for your answer.
11-03-2015 12:36 AM
It looks like windows has tried to solve a problem by trying to install in compatibility mode. On the install setup icon right click and look at properties. Now select compatibility mode. If XP is ticked go to the bottom and select change for all users, un-tick XP and tick install as administrator.
11-03-2015 09:08 AM
I suggest that before you install ACT !, completely disable UAC. (User Account Control)
Additionally, while installing Act! and activate with the license, temporarily disable the firewall and antivirus.
The user that installs and activates Act! must be the local administrator type.
best regards and good luck...
11-06-2015 12:06 PM
Thank ch1p, all ok whit your suggest. I changeed properties on win 8 compatibility end i installed act. Thanks
11-07-2015 02:26 AM
Glad to have helped. Please mark as Solved.