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Can not initialze email mail not sent

Nickel Contributor
Posts: 481
Country: United States

Can not initialze email mail not sent

Client Win 10 Pro

All updates applied

Act v21 Premium 21.0.295.0 update 7

 

We have uninstalled Office (365)and Act and are not able to resolve this issue.

There is a KB article but it only references Internet Mail.

 

Any help would be appreciated.

 

Alanna

 

 

Alanna Galiano

Emerging Technologies Inc.

Atlanta, GA 30327
Nickel Super Contributor
Posts: 422
Country: United_Kingdom

Re: Can not initialze email mail not sent

Try running Act! and Outlook as Administrator to see if it then works OK. Right Mouse click the icons and then select Run as Administrator.

 

You could also try trurning off UAC on the machine

Nickel Contributor
Posts: 481
Country: United States

Re: Can not initialze email mail not sent

Tried that one and got an error with what appears to be a registry key.

interface not registered2019-03-02_17-43-55.jpg

Alanna Galiano

Emerging Technologies Inc.

Atlanta, GA 30327
Nickel Super Contributor
Posts: 422
Country: United_Kingdom

Re: Can not initialze email mail not sent

It might be worth if its a simmilar issue to this KB article http://kb.act.com/app/answers/detail/a_id/38583

You could try running an office 365 repair as well as that sometimes sorts out issues with left over stuff.

Copper Elite Contributor
Posts: 103
Country: Germany

Re: Can not initialze email mail not sent

Did you install Outlook before installing Act!? If not that might be the reason. OL always needs to be installed first.
Jan Teske
ACC
jbt consulting