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Can not Associate a group to a scheduled or Completed CALL activity

New Member
Posts: 4
Country: United States

Can not Associate a group to a scheduled or Completed CALL activity

I am using ACT! 2008 Premium on a microsoft network environment.  Others in my work group can associate a group or company to an activity such as a call, but I can not.  Can anyone help me shed light on why this is occuring on my unit - it may also be occuring on other's as well.

 

Thanks, 

 

Mike Palella

Moderator
Posts: 4,395
Country: USA

Re: Can not Associate a group to a scheduled or Completed CALL activity

What happens when you click on the button?  Is it grayed out?  Open the demo database on the machine with the issue to see if you can associate a group with an activity. 

 

Try rebuilding your preferences.

  1. Close ACT!
  2. Navigate to the following location:
    C:\Documents and Settings\<User_Name>\Application Data\ACT\ACT for Windows <version>
        For Vista: C:\Users\<User_Name>\AppData\Roaming\ACT\ACT for Windows <version>
  3. Delete the following files if present: preferencesBak.XML, preferencesBak3.xml, preferencesBak6.xml, preferencesBak9.xml
  4. Open the Preferences folder and delete USPreferences206.xml and USPrefrences208.xml.old
  5. Open ACT!