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Calendar keeps crashing

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New Member
Posts: 2
Country: USA

Calendar keeps crashing

Hi All! 

 

I have single user in a shared database environment that has a repeatable problem. When he opens the calendar the client machine crashes. 

 

  • This is a database residing on a server 2012 machine that is shared on the network. Client machine is win 10
  • Latest version of Act 21 premium 
  • The problem does follow the user account, if he logs in on another machine the problem is repeatable. 
  • If on any affected client you log in as a different user there is no problem viewing the calendar.
  • we have unlinked outlook and it does not cure the problem.

 

Any help or direction is much appreciated!!

 

Jason

 

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Silver Contributor
Posts: 2,003
Country: United_Kingdom

Re: Calendar keeps crashing

It sounds like a corruption somewhere is the activity data for that user. If you have not done so already carry out a repair and re-index on the database on the server as a first step.

 

If that does not work it is just possible it is a user corruption.

 

You could consider creating a new user in ACT and deleting the affected user. This gives you the option at the point of deleting the user to transfer all records and activity etc to the new user.

Highlighted
New Member
Posts: 2
Country: USA

Re: Calendar keeps crashing

I have run the check and repair on the database ( from my desktop machine, does it matter if I do it on the server machine? ) 

 

Does it run some better check if I lock the database? 

 

I can delete and re assign the user.