09-04-2018 07:38 AM
Does anyone know what would cause duplicate calendar items in both Outlook and Act after an upgrade.
Prior to the upgrade:
After the upgrade
I updated the Act database and had each of the users connect using their new PC's. Each of them configure a 2 way sync between Act and Outlook. After the first sync all calendars and flooded with duplicates.. some entries are duplicated multiple times.. Reoccurring activities are showing up so many times it makes the calendar unreadable, we're talking 20 entries on the same day for the same activity.
Now I need to explain the situation to 75 angry financial advisors. This was the first stage of our upgrade, I have many more to do between now and the middle of next year. I can't have the duplicate issue every time.
09-05-2018 08:03 AM