Calendar Automatic Refresh Not Working

[ActFast]

When User A puts an appointment into the calendar User B immediately sees it without having to hit refresh on the calendar. However, the converse does not happen. Would there be any reason why User B's Act Calendar does not see the updated entry immediately? The install process was the same and neither user is aware of making any changes to refresh settings.

We are using Act Premuim 18.2 Update 6.

[JonTaylor · Accepted solution]

There are no settings in Act! that relate directly to the 'refresh' of the data.

Act will only refresh when there is some 'change' made to the program. Usually refreshes would be triggered by users either refreshing manually, or simply navigating between records etc.

The only other cause could be scheduled 'sync's - for example, when an Outlook Calendar sync finishes (even if no activities have been updated) this will trigger a refresh.

Could it be that one machine has a regular 'scheduled' task set up that is triggering the refresh?

[JonTaylor]

Is one of these users working on the 'host' machine directly?

There are a variety of things that trigger Act! to do an automatic 'refresh' - but a quick and easy way to refresh the data onscreen manually is by hitting the F5 key.

[ActFast]

No users work on the host server directly.  Everyone is working from their own desktop which are networked to the main server.

We know about F5 but the problem is a user forgets to refresh and then appointments are being double booked.  I have tried searching the settings to see if there was anything related to refresh that may have been toggled but no luck.

I am not sure why one user's settings are different than the rest.

[JonTaylor · Accepted solution]

There are no settings in Act! that relate directly to the 'refresh' of the data.

Act will only refresh when there is some 'change' made to the program. Usually refreshes would be triggered by users either refreshing manually, or simply navigating between records etc.

The only other cause could be scheduled 'sync's - for example, when an Outlook Calendar sync finishes (even if no activities have been updated) this will trigger a refresh.

Could it be that one machine has a regular 'scheduled' task set up that is triggering the refresh?

[ActFast]

Jon,

I think that is it!

User A's settings were set to refresh hourly whereas User B's settings (who were not refreshing like everyone elses') was set to only perform an outlook sync daily.  We have made the change to now refresh hourly for User B.

Thanks, its been driving us crazy what the difference was!