11-10-2009 12:51 PM
Thanks to the answers you folks have been providing in my other post. Now another issue comes up. I have created a CSV of information, and upon import, some fields populate, while other fields don't. The CSV has info such as first_name, last_name, date_inquiry_submitted, high_school_city, high_school_graduation_date, etc. what would cause ACT to not populate some fields for some contacts, yet populate for some others? I had mapped the field properly, as evidenced by some complete, successfuly imported records. There are no commas either in the fields themselves (I even use a tab delimited file to alleviate that issue). What is ACT doing??? Please help.
11-17-2009 02:46 PM
Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.
11-23-2009 06:47 PM
I had this in previous versions of ACT.
After working with tech support -- they recommended placing a dummy value in the first column and not using it. Then reimport -- it worked for me back then.
12-06-2009 06:45 PM
Thanks guys for your replies. Even if i do map the fields properly by naming the columns identically, ACT still omitted some field data for some records. This is frustrating, especially if you have 100 records and 50 of the inexplicably do it. A bug in the program perhaps? I will try and implement a script that will check the csv and insert dummy records into a first column and not using it before importing into ACT and see how it goes.