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Bug in Act Adress book when working offlinewith outlook.

Copper Contributor
Posts: 103
Country: Netherlands

Bug in Act Adress book when working offlinewith outlook.

We are experiencing a nasty programming bug in Act AdressBook.

 

(We're working with ACT! by Sage Premium 2009 (11.0) Version 11.0.0.367, English (Europe). Bug occurs on all our systems. Installed OS: XP 2002 Dutch localised with SP 3 installed)

 

Situation:

- There is an Act database on the server at the internal network of the office.

- There are laptops that use a direct UTP connection to the database when at the office.

- These laptops also have the Act Adressbook for Outlook installed

- As soon as the laptop is on the road, the Act database is not accessible (of course ;-).

Extra info: The owner/user/employee of the laptop realises that when on the road, there is no access to the database. There is no need for carrying a seperate database on the laptop with sync options etc. There is simply no access to the database when on the road..

- When on the road, and when starting outlook, there is a message that the LAT.pad (which is the database on the office) is not properly configured.
(The program cannot find the network drive where the Act database resides, and therefore comes up with this message).

- While on the road, the user clicks on NO, since he DOES NOT want to reconfigure the setting.

- Clicking NO should result in the Act Adresbook Outlook program to do nothing, however: clicking no results in the registries that belong to this setting being cleared!

- When back at the office, the user has to set all preferences again.

- As soon as the user leaves office, the same thing will be happening again as soon as he starts outlook.

 

I think this is a major bug. Clicking no should not alter any settings.

 

A workaround could be to have a reg file standby to do the pref-setting, but since the reg file also contains the passwords (and these change regularly) this workaround is not a nice one.

 

Sage, how about adding a small fix in the next hotfix?

 

Act adresbook bug 

 

 

Kind regards,

 

Rene van der Velde  (aka The Dutch Betatester)

Looije Agro Technics BV

 

 

 



Kind regards,

Rene van der Velde
The Netherlands
aka 'The Dutch Betatester'
Nickel Contributor
Posts: 241
Country: United States

Re: Bug in Act Adress book when working offlinewith outlook.

I believe it needs to clear the registry settings to prevent Outlook from continually searching for a database that isn't reachable. Using remote databases would eliminate the issue all together.
Copper Contributor
Posts: 103
Country: Netherlands

Re: Bug in Act Adress book when working offlinewith outlook.

Remote databases could solve THIS issue, but bring back a lot of other issues like syncing all documents etc.

There is simply no need to carry around remote databases. Emailing however is a basic thing and using outlook should normally be possible Smiley Happy

 

The reason i consider this a bug is quite simple.

 

If the program asks: reconfigure?  and your answer is 'No', nothing should be changed. (And certainly the registries should not be cleared!).

 

No = no.

 

Can you support this idea?

 


Kind regards,

 

René van der Velde

aka 'The Dutch Betatester'

The Netherlands

 



Kind regards,

Rene van der Velde
The Netherlands
aka 'The Dutch Betatester'