01-07-2014 07:02 AM
I was using ACT 2013 (v. 15) Premium and had NO problems....
Clean install with ACT v. 16 Premium and Outlook 2010 - set up e-mail rule for INCOMING e-mail.
Wotks fine with most e-mails, but flat out refuses to record anything INCOMING from my own company domain.
Contact email@example.com works OK - incoming e-mail attached
Contact firstname.lastname@example.org doesn't work - incoming e-mail ignored.
Same rule as per ACT 2013 and Outlook 2010, and I can't for the life of me undertsand why this is happening.
Anyone have any ideas please?
01-09-2014 07:37 AM
Apparently this function (WHICH WORKED SUPERBLY IN ACT 2013) is no longer available. ACT/Swiftpage suggested a workaround but this doesn't seem to work.
Very disappointed when a useful (and functional) function is removed and the "let's blame the other software company" game starts.
01-09-2014 02:45 PM
Haven't tested this, but just check that your setting (in screenshot attached) "Allow history creation for e-mails sent from a user of this database to another user" (Tools | Prefernces | Admin) isn't set. it may be interferring with the INCOMING rule.
01-09-2014 02:58 PM
In my instance this doesn't work - but thanks anyway.
Swiftpage now claim that Outlook inetgration is "a courtesy" function....may have found a resolution somewhere else but need to evaluate this before I go further with it.
Not at all impressed by the fact that something that worked excellently in ACT 2013 Premium now doesn't...