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Bug? ACT 16 Premium with Outlook 2010 / Incoming e-mail

New Member
Posts: 17
Country: Sweden

Bug? ACT 16 Premium with Outlook 2010 / Incoming e-mail

Hi,

 

I was using ACT 2013 (v. 15) Premium and had NO problems....

 

Clean install with ACT v. 16 Premium and Outlook 2010 - set up e-mail rule for INCOMING e-mail.

 

Wotks fine with most e-mails, but flat out refuses to record anything INCOMING from my own company domain.

 

For example:

Contact abc@acompany.com works OK - incoming e-mail attached

Contact abc@myowncompany.com doesn't work - incoming e-mail ignored.

 

Same rule as per ACT 2013 and Outlook 2010, and I can't for the life of me undertsand why this is happening.

Anyone have any ideas please?

 

Thanks

Alistair

New Member
Posts: 17
Country: Sweden

Re: Bug? ACT 16 Premium with Outlook 2010 / Incoming e-mail

PS Have installed all Hot Fixes, including HotFix 4

New Member
Posts: 17
Country: Sweden

Re: Bug? ACT 16 Premium with Outlook 2010 / Incoming e-mail

UPDATE

 

Apparently this function (WHICH WORKED SUPERBLY IN ACT 2013) is no longer available.  ACT/Swiftpage suggested a workaround but this doesn't seem to work.

 

Very disappointed when a useful (and functional) function is removed and the "let's blame the other software company" game starts.

 

 

Bronze Super Contributor
Posts: 1,679
Country: Australia

Re: Bug? ACT 16 Premium with Outlook 2010 / Incoming e-mail

Haven't tested this, but just check that your setting (in screenshot attached) "Allow history creation for e-mails sent from a user of this database to another user" (Tools | Prefernces | Admin) isn't set. it may be interferring with the INCOMING rule.

Screenshot 2014-01-10 08.42.35.png

New Member
Posts: 17
Country: Sweden

Re: Bug? ACT 16 Premium with Outlook 2010 / Incoming e-mail

Hi Ben,

 

In my instance this doesn't work - but thanks anyway.

 

Swiftpage now claim that Outlook inetgration is "a courtesy" function....may have found a resolution somewhere else but need to evaluate this before I go further with it.

 

Not at all impressed by the fact that something that worked excellently in ACT 2013 Premium now doesn't...

 

Alistair