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Blank white screen after login to Premium for Web all of a sudden

New Member
Posts: 1
Country: USA

Blank white screen after login to Premium for Web all of a sudden

Any user who logins all of a sudden to ACT! Premium for Web (v9), all of a sudden, is directed to a blank white screen.  I can login to ACT on the server just fine.  I have reviewed the User Accounts and do not see anything odd such as non-standard characters in the Contact Name or Username fields.  I have restarted the server (Server 2003) as well with no luck.  We have 7 licenses and 6 active users so that shouldn't be a problem.  There aren't any other known changes or issues that come to mind as to why this is all of a sudden happening.

 

Any help is greatly appreciated.

 

Thanks,

Brian

Platinum Super Contributor
Posts: 5,275
Country: USA

Re: Blank white screen after login to Premium for Web all of a sudden

Hello Woodcycl,

Welcome to the Sage ACT! Online Community!

 

Are your users signing in through a web browser (opposed to the installed ACT! program)?  If yes, have you recently updated the browser?  What is the version of Internet Explorer (Help > About Internet Explorer)?

 

Are the users able to select any option and continue working? 

Greg Martin
Sage