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Backup database error--HELP PLEASE!

New Member
Posts: 11
Country: USA

Backup database error--HELP PLEASE!

I am trying to backup my ACT database before my system gets shipped off for repair.  I am getting an error that  says :Cannot insert duplicate key row in object sys.syscommittab with unique index si_xdes_id...

 

I need to ENSURE this data is backed up BEFORE shipping...

 

 

Can someone PLEASE help me??

 

 

Derek

 

Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: Backup database error--HELP PLEASE!

Please see this ACT! Knowledge Base article -

http://kb.sagesoftwareonline.com/app/answers/detail/a_id/28141

 

In worse case scenario, stop the SQL Services and then copy the database folder with ADF, ALF and the DatabaseFiles folder

New Member
Posts: 11
Country: USA

Re: Backup database error--HELP PLEASE!

I attempted both files, and restarted the SQL as instructed. On anoth
Platinum Elite Contributor
Posts: 14,384
Country: Australia