08-19-2008 11:54 AM
I am trying to use the phone dialer feature. I have followed the instructions, however I do not get the option to make a phone call from the contacts menu. Our phone system is Avaya.
Any help will be great.
08-19-2008 02:02 PM
08-20-2008 07:27 AM
Thank you guys for your response. I do not ude the window dialer. I must use the phone system that we use here in the office. I am using the TAPI on the same computer already with Outlook and it works fine. I do follow these isntructions and everything goes smooth, but I do not see the option when I try to make a call (
To dial a telephone call 1-Select the contact to call. 2 From the Contacts menu, click Phone Contact. )
For information about setup options, see your modem or telephony software documentation.
If your modem or telephone is not listed in the Modem or line list, make sure that the modem driver or telephone driver software was installed correctly. For information about installing a modem driver, see Windows online Help.
08-20-2008 07:29 AM
09-28-2015 06:02 AM
Hi Mike, for 10 years we've had problems using ACT with TAPI (with different boxes, Avaya, BCM50 and one other).. NEVER had it working for our team.
I guess it's about the middleware and licences?
Who do you suggest I contact please? If we cannot install ourselves, do you know anyone that could do it for us?
Struggled with this for many years. About to buy new hardware and telephone system but the above is the most important bit which several phone companies have not been able to help so far ;(
09-28-2015 06:50 AM
09-28-2015 06:57 AM