04-16-2008 07:42 AM
04-16-2008 07:58 AM
04-16-2008 08:12 AM
If they still want the function, the only options seems to be purchasing something new...
Maybe download a trial of itTAPI and see if it does what they need?
04-16-2008 08:46 AM
01-22-2009 08:35 PM
You had said: How does the phone interact with the computer when they're not connected?
If you use a hosted business VoIP system which most VoIP carriers are gravitating towards nowdays, your phone is simply a networked TCP/IP device that communicates with the server using SIP. An ACT! addon like Call On CRM, can connect to the same server and send dial commands, get caller id notifications, etc from the server...
This is where a SIP based solution is far superior to a TAPI based product. TAPI was written in the early 90s to provide a dialer for your modem. Most of us don't use modems anymore because we all have high speed connections, and a TAPI solution is very limited in an office environment. (no call transferring, etc)
SIP (Session Initiation Protocol) runs on top of TCP/IP and allows more services to be piggybacked on your phone connection. Now you can have a toolbar in ACT! that is connected to the same server as your phone system, which will allow you to set Do Not Disturb, transfer calls to your Voicemail, dial your voicemail system, and even get voicemails delivered to your outlook inbox in digital form to attach to contact's recrods as histories.
In addition when your office is connected to a hosted business VoIP server, you can interact with other users in the office via chat, as well as be able to see thier presence (available, on a call, busy, away) Call On CRM has tapped into all of this functionality to provide a complete solution which blows away the features provided by a TAPI based product.