02-18-2009 09:41 AM
02-19-2009 06:28 AM
03-31-2009 06:44 AM
I've seen this occur when Remote Database users had their RDB's created without the option to Sync supplimental files. I wish the ACT Help file had more detail about what it considered Supplimental files. Through trial and error I had to test all the options out before I new exactly what to expect. Any RDB user that attaches documents must have the Supplimental file option checked. Additionally, RDBs must be allowed to synchronize attachments.
Without these enabled, document links are placed in a contact with 0KB files since the original document either wasn't sent from the RDB to the server or from the server to the RDB. Recreating/Redeploying the RDB file overcomes the latter issue, but only for existing documents. The same scenario may happen again with later attachments if the RDB settings have not been changed. My two cents!