02-11-2014 12:34 PM
The word plugin works fine when editing templates and uploading them back to Act as invoices and what not.
When an attachment from the history (a .amm file) tries to open, the plugin gets stuck at "Reading Document" with a progress bar at 0%
02-12-2014 06:08 AM
02-12-2014 09:54 AM
It is a .doc file. When clicking the atachment on any computer that has the Microsoft Word plugin, it downloads a .amm file that should open with the Act Word integration app.
The file cannot be opened from explorer.
If it is downloaded from a computer that does not have the Act-Word integration app on it, it downloads a .doc, the integration app makes it download a .amm instead.
02-12-2014 10:21 AM
02-12-2014 10:24 AM
I'm talking about a .doc file. It is uploaded to act's history tab as a .doc file but the integration plugin (that Act insisted on installing to open these and save them directly to the act database)
It is downloaded as a .amm file but it is not a .amm file. Renaming it to .doc does not fix the problem.
When I click the attachment icon in the history tab the Act Document Converter (part of the word integration plugin) runs automatically but it gets stuck at "Reading Document"
02-12-2014 10:40 AM
02-12-2014 11:48 AM