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Attachment of emails

New Member
Posts: 4
Country: Spain

Attachment of emails

What is the maximum weight (MB) of the attached files to one email that it is possible to attach to one contact of the ACT web 2009?

I can’t attach more than 3MB.

  
Moderator
Posts: 4,395
Country: USA

Re: Attachment of emails

You can increase the size limit in the web.config file located on the server.

 

- Browse to  C:\Program Files\ACT\ACT for Web\APFWOutlookSvc

- Open web.config in Notepad

- Find httpRuntime

- Add maxRequestLength="10096" at the end.  This will increase the size to 10MB.

 

It should look like:

<httpRuntime executionTimeout="90" maxRequestLength="10096" />

Platinum Elite Contributor
Posts: 14,387
Country: Australia

Re: Attachment of emails

David,

 

Neat. I didn't know that one. Is there a similar one for the ACT! Web Email client (as opposed to Outlook)?

 

BTW: do you know if the size is the actual raw size of the email with attachments or if it's after encoding?

 

For those who don't know what this means, email can actually only send text. Attachments go through an encoding to convert them from 8 to 7 bit... this adds about 30% to a file size. So, ISPs with a 10MB email limit can only hande a max 7MB email

 

Also Curioso, you might want to check to see if your mail server (or your ISP's) has a limit on the size... most do. Likewise for the people you want to send to.

 

Additionally, sending emails of this size would weigh down your email client and, if attaching them to ACT!, take up disk space on your server and potentially cause issues with backups.

 

You might find it better to post the file to a folder on your IIS server or an external server and just email the link.

New Member
Posts: 4
Country: Spain

Re: Attachment of emails

We’ve done everything you described in your answer. We opened the file web.config located in C:\Program files\ACT\ACT For Web\APFWOutlookSrvc\ and modified tag adding attribute maxRequestLength and setting the size in 10096 Kb. And originally the runtime it was 180, and I change to 90.

 

After modifying the file we restarted the server just to allow the Outlook service to take the new parameters values. We tried to attach an e-mail with a 5MB file attached and got the same result. Our ISP it is capable to handle more than 10MB (.dwg, videos, pictures). Could be there any other solution? Thanks in advance.

Platinum Elite Contributor
Posts: 14,387
Country: Australia

Re: Attachment of emails

What email client are you using? the ACT! Web email client or Outlook?

 

I wouldn't have changed the Runtime to a lower level... it might be timing out and increasing it would be better.

 

What actual error do you get?

Is there are error in the Windows Event logs when doing this?

New Member
Posts: 4
Country: Spain

Re: Attachment of emails

We are using email client Outlook 2007. The only apparent error we get is that we don’t get to attach the e-mails with attached files larger than 3.5 MB.Having a look to the Event Viewer in the section Application Windows Log we found the following error: “HTTP/ASMX Message Receive Failure: Microsoft.Web.Services2.Dime.DimeFormatException: WSE352: The size of the record uuid:c2d77f69-78b4-404b-8e7a-a2d2add97b5a exceed its limit.” It seems to be related to the error we mentioned in this thread. Regards.
New Member
Posts: 4
Country: Spain

Re: Attachment of emails

¡Sorry! Now is better.

 We are using email client Outlook 2007.

The only apparent error we get is that we don’t get to attach the e-mails with attached files larger than 3.5 MB.Having a look to the Event Viewer in the section Application Windows Log we found the following error: “HTTP/ASMX Message Receive Failure: Microsoft.Web.Services2.Dime.DimeFormatException: WSE352: The size of the record uuid:c2d77f69-78b4-404b-8e7a-a2d2add97b5a exceed its limit.” It seems to be related to the error we mentioned in this thread. Regards.