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Attachment files appearing several times in attachment folder but only once against contact/record

New Member
Posts: 13
Country: United Kingdom

Attachment files appearing several times in attachment folder but only once against contact/record

Hello,

 

I am using ACT! by Sage Premium 2009 (11.0) Version 11.0.0.367. I have a user that has added an attachment to a contact (from a mail merge using Act Word processor) and when I look at the attachments folder itself, the attachment appears multiple times:

 

Example

 

I checked the contact record and the History record only shows a single attachment/entry. Does anyone know why the attachment file is stored many times, and how I can remove these 'invalid' attachments?

 

Thanks.

Moderator
Posts: 4,395
Country: USA

Re: Attachment files appearing several times in attachment folder but only once against contact/reco

When mail merging to a group of contacts, it will attach the file to all of the contacts in the mail merge if you've selected the history option to attach.  So if you mail merge 50 contacts, it will attach 50 files.
New Member
Posts: 13
Country: United Kingdom

Re: Attachment files appearing several times in attachment folder but only once against contact/reco

Is it correct that the part of all of the filenames as seen in the picture I inserted states "Ole Gule" who is just one of the contacts. Perhaps it's perdantic but should the filenames not represent the contact name for each of the individual contacts that were mail merged, instead of using just one of them?