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Attachment cannot be edited

New Member
Posts: 1
Country: USA

Attachment cannot be edited

[ Edited ]

There is an issue with ACT that is affecting us all here in the office. When adding a note to a contact on ACT and attaching a document to go with the note, only the person who put it up can edit it. A few months ago this wasn't a problem and anyone could edit and re-save the document with any new information, however now this isn't the case and it is causing a few issues. A message keeps coming up saying that the document is open elsewhere (which it isn't) and it refuses to save for anyone else but the original person.
Could you please see what is happening with this as everyone in the office has updates to add to contacts and if they can't save these in the attachments then we won't be completely up to date.

 

 acterror.jpg

 

Sage ACT Premium 2011 version 13.1.111.1, Hotfix 1