04-30-2010 01:16 PM
I have Windows 7 and using ACT! 2010. On the documents tab, my client would like to attach a link to folder for that customer. I can create a shortcut to the shared folder and drag the shortcut onto the tab , but I get an error message when clicking on shortcut link saying I dont have access to that shortcut. Anyone have a workaround?
ACT! error - There was an error opening the attachment...blah blah blah
05-04-2010 04:04 PM
Did you update to the latest update 18.104.22.168, Hot Fix 1
I have Windows 7 64 bit and it works this way.
Right click on the folder create shortcut than Drag-and-Drop that folder on to Documents Tab area.
Does not work doing The button Add Documents | Shortcut.. and selecting it
Make sure you do this test with a C: local folder. If it opens up than you need to check file folder security settings and access rights.