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Attaching Document to database contact error

Copper Contributor
Posts: 16
Country: USA

Attaching Document to database contact error

Hello all,

 

I receive the error:

 

"The attachment cannot be accessed.  THe file may have been modified outside of Sage ACT!.  Please contact your Sage ACT! Administrator"

 

I get this error when trying to add any file (PDF, DOC, JPEG, ETC) to Any contact on the documents tab.

 

I have Act Premium 2013 (just upgraded)

 

 

act database.PNG

Platinum Elite Contributor
Posts: 6,537
Country: USA

Re: Attaching Document to database contact error

Hello ldsgja,
Welcome to the ACT! Community. Where are these documents located when you try to attach them? Are they from an external source? If you have a shared or remote database, are other users experiencing the same issue?

Greig Hollister

Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.

Copper Contributor
Posts: 16
Country: USA

Re: Attaching Document to database contact error

Thanks for the help.

 

I think it was some sort of permissions issue - we figured it out by mistake.  Turns out our server was in a differnet workgroup, however the homegroup feature allowed us database access.  Once we got the workgroup the same, seems to be working.

 

Hopefully this form will come in handy if any one else has an issue.