Assertion Failed error after creating new profile and changing Exchange Servers

[rheide]

All,

We are running  ACT! by Sage for Financial Professionals Version 11.1.0.183x201, Hotfix 1

3 Windows 7 Pro machines, 2 Windows XP machines

Outlook 2007

Over the weekend we migrated our email services from an internally hosted Exchange (Exchange 2003 on SBS) to Microsoft Hosted Exchange 365. I don't think this has anything to do with it but just giving you all the facts.

Because we migrated, I had to create a new profile for each user. Once the new profile was setup and email was imported in, all was fine (I could send emails with no problem). I then setup the ACT Add-In and all seemed great until we tried to send an email. On EVERY machine, when you hit send, you immediatly get the Assertion Failed error as seen in the attached image.

If I go into Add-Ins and disable the Act! Outlook Addin, everything works fine.

If I turn it back on, I get the same error.

I've gone into Act and removed the email setup and then set it up again and get the same error.

Any suggestions short of reinstalling ACT on every comptuer?

Thanks in advance!!

 

[rheide]

I'm still working on this issue BUT, just an FYI ---

I upgraded 2 of the computers (one Windows 7 and one XP) to Office 2010 and then enabled the ACT plugin in Outlook 2010 and NO more errors.

Does that tell us anything?

Thanks!

[luke]

Anyone ever come up with a good solution for this?  We are in the middle of migrating from exchange 2010 to 2013.  We have some users working propoerly with the new server, but one recently migrated user getting the same error. 

If anyone knows anything more it would be greatly appreciated! I haven't been able to dig up much information on this error. 

This user is using Outlook 2007. 

Thanks!!

[Nedwards]

Did any one find a solution to this issue ? Having the same issue after migrating from Exchange 10 to 13.

[JonTaylor]

Could you provide your version info for Act, Windows and Office Nedwards?

[Nedwards]

Could you provide your version info for Act, Windows and Office Nedwards?

ACT! by Sage Premium 2009 (11.0) Version 11.1.183.0, Hotfix 4

Windows 10- Pro

Office 2007 Professional

Cheers Jon

[JonTaylor]

One of the posts above do recommend a reinstallation of Act - it may be worth a try here.

Do bear in mind that both Office 2007 and Act! by Sage 2009 are retired and no longer supported versions by their manufacturers, certainly neither are supported for use with Windows 10.

Nonetheless, a reinstall of Act! should rebuild the integration preferences, and any changes caused by the exchange upgrade/