09-27-2013 06:14 AM
Has anyone upgraded to Act v16 yet? If so, what do you think so far? I've read the press releases online but they're rather useless for telling what tangible things have changed, and am wondering about the new features.
09-27-2013 07:09 AM
We have and we are starting to Host users on version 16 (Citrix, Sync and Web).. Have not found any issues yet, and really like the history view and the calculated fields. Also seems a bit faster.
09-29-2013 02:42 AM
09-30-2013 09:11 AM
Calculated fields are great - one warning though; if you use a numberic calculation to add number, decimal or currency fields then you need to have a value in ALL fields. If there are any blank fields, the caclulation will produce nothing.
For me, this meant going through the painstakingly slow process of copying zero to all effected fields for thousands of records...
09-30-2013 10:06 AM - edited 09-30-2013 10:12 AM
After chasing this with support it's been submitted to development at high priority. They've also created a KB for it here: kb.swiftpage.com/app/answers/detail/a_id/36570.
I'm sorry we'll have to wait but thanks for being one of the first to point it out.
10-11-2013 01:38 PM - edited 10-11-2013 01:39 PM
Very smart - I just figured out why our age field wasn't calculating. Unfortunately, we will just have to wait and hope an update fixed it. In the meantime, filling in every birthdate filed doesn't make sense.
10-11-2013 06:19 PM
Discussed this issue with needing to have data in the fields subject to the calculation for it to calculate.
Even if you set a default of $0.00 as a field attribute in defining the fields, it does work with new records but not existing ones.
One response was to use Edit | Replace across all the relevant fields for all instances of no data in the field, replacing blank with $0.00.
10-14-2013 11:33 AM
10-17-2013 03:35 PM
Is anyone as dissapointed with the new ACT! as I am?!
I find the ridicule insulting & would expect so much more from such an egotistical CRM.
The program is slow, it freezes and lags, Icons are dissapearing and/or inverting in colour, my contacts dashboard is not working & the program often causes my PC to blue-screen which it should not do.
I had to unistall-reinstall protexis just to get the program to register and the software requires SQL to run on each PC running it and yet only relies on the SQL on the server; This results in a slower PC due to the overabundance of software running.
I am running XP PRo 2002 SP3 & My PC has competent specs.
Also the upgrade took hours to complete where as any other CRM would have taken minutes