Community
Showing results for 
Search instead for 
Do you mean 
Reply

Anybody else having ACT constantly crashing since V22?

Highlighted
Copper Super Contributor
Posts: 53
Country: USA

Re: Anybody else having ACT constantly crashing since V22?

I've got v22 update 4 (running Windows 10 with latest updates) and since this morning it is suddenly generating crash events that are logged.  First 3 were as follows:

 

Faulting application name: Act!.exe, version: 22.0.205.0, time stamp: 0x5db0af4b

Faulting module name: mshtml.dll, version: 11.0.18362.719, time stamp: 0x4daa3d75

Exception code: 0x4000001f

Fault offset: 0x00b95a17

 

This one occurred while the user was actively using ACT - program just suddenly closed:

Faulting application name: Act!.exe, version: 22.0.205.0, time stamp: 0x5db0af4b

Faulting module name: KERNELBASE.dll, version: 10.0.18362.719, time stamp: 0x4061c730

Exception code: 0xe0434352

Fault offset: 0x00114192

Faulting process id: 0xa7c

 

Now every time I open/.close ACT, no error appears on the screen, but crash events are logged: in pairs when I open/close ACT:

Faulting application name: Act!.exe, version: 22.0.205.0, time stamp: 0x5db0af4b

Faulting module name: KERNELBASE.dll, version: 10.0.18362.719, time stamp: 0x4061c730

Exception code: 0xc0020001

Fault offset: 0x00114192

Faulting process id: 0x4024

 

immediately followed by:

Faulting application name: Act!.exe, version: 22.0.205.0, time stamp: 0x5db0af4b

Faulting module name: KERNELBASE.dll, version: 10.0.18362.719, time stamp: 0x4061c730

Exception code: 0xc000041d

Fault offset: 0x00114192

Faulting process id: 0x4024

 

 

I've already restarted SQL service and ran chkdsk on the system drive.  ??!!