02-17-2012 01:12 AM
Hi all, another user mistakenly deleted some ACT contacts. I wrongly changed the CompanionLink transfer method to "Sync changes both ways" from "Add ACT info to Outlook" that dumped a hole heap of contacts in ACT. I changed it back. Later, our Office ACT Admin deleted these contacts thinking it was a mistake. Now those contacts are gone from Outlook also. What would be the best recover avenue?
02-17-2012 07:50 AM
02-21-2012 03:49 AM
02-21-2012 06:28 AM
When you look at the contact record of the user who deleted them, under the History tab - you should see the list of names deleted?
If the names are present... it's not a pretty way to get a list, but you can run the Notes/History report for that user (uncheck Notes and make History - all and all dates), putting it to a text file. You can then edit out the unnecessary info to leave a list of contact names. You could then import that list of names (I recommend formatting in Excel, save as xls). Of course this will only be names; not address/phone/email/etc...
02-21-2012 11:45 AM
02-22-2012 06:23 AM
I discovered recently that contact deleted is not included in the notes/history report.
I was able to get the list I needed by using Topline Dash where I could select to filter for Contact Deleted, and then export to Excel.
02-22-2012 07:14 AM
I was able to display the deleted contacts with the Notes/History report by selecting 'current contact', disabling Notes options, leaving all options enabled on the History tab, and Date Range = All Dates. Are these the same options you were using?
02-24-2012 04:57 AM
No (it works your way). I filtered for only history and for a shorter time-frame.
Not intuitive that "contact deleted" will not show up if e-mail and attachments are disabled....right?!
I just noticed also that I could filter on the history tab for contacts deleted and on the right click menu there is the option to print history.
However, in situation I was dealing with recently (an earlier version where the history filter options were not that granular), hundreds of records had been deleted, they needed to be exported from a backup, and a sorted list made the job of identifying the records needed much easier. So the Topline Dash export to Excel was a life-saver.