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Android phone, Chrome browser, Java, and APFW

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Copper Elite Contributor
Posts: 135
Country: USA

Android phone, Chrome browser, Java, and APFW

After upgrading to 20.1 I tried to access APFW on my phone.  On the chrome browser page for APFW (android phone), the message box reads: "you must change your mobile device's browser settings and enable Javascript".  My browser settings indicate that Javascript is enabled but I still cannot sign on.  

 

Susan

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Administrator
Posts: 1,379
Country: United_Kingdom

Re: Android phone, Chrome browser, Java, and APFW

Make sure you clear your cookies and cache on your mobile browser, then try accessing again.
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Copper Elite Contributor
Posts: 135
Country: USA

Re: Android phone, Chrome browser, Java, and APFW

Didn't work. I am unable to access APFW on my iPad with Safari - same message.
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Administrator
Posts: 1,379
Country: United_Kingdom

Re: Android phone, Chrome browser, Java, and APFW

Are you able to access your database from a non-mobile browser (on a PC), or do you get the same error?

Is your database hosted by yourselves, or is it an Act! Cloud database?

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Copper Elite Contributor
Posts: 135
Country: USA

Re: Android phone, Chrome browser, Java, and APFW

[ Edited ]

I have no problem accessing my Database on a desktop PC. This issue occurs when attempting to sign on to Act! from my two mobile devices and my laptop.  My database is hosted on no-ip.org 

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Administrator
Posts: 1,379
Country: United_Kingdom

Re: Android phone, Chrome browser, Java, and APFW

Our KB mentions this particular error message cropping up on unsupported browsers.

I know you mentioned using Safari, the recommended browser for both Android and iOS is Google Chrome. You can download the Chrome browser from the app store, and it comes pre-installed on more new Android phones.

Could you try accessing your database with Chrome?
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Copper Elite Contributor
Posts: 135
Country: USA

Re: Android phone, Chrome browser, Java, and APFW

The browser I'm using on the phone is/has been Chrome. On my Apple iPad I tried Chrome and see the same error message. 

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Copper Elite Contributor
Posts: 135
Country: USA

Re: Android phone, Chrome browser, Java, and APFW

After a lengthy call with ACT! tech support it was determined I have a problem with a Static IP address.  I was told to contact my internet provider (Comcast) which I did.  After another lengthy call they checked and didn't see anything amiss.  I'm stymied so will have my tech guru work on it. All this is way above my head.

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Administrator
Posts: 1,379
Country: United_Kingdom

Re: Android phone, Chrome browser, Java, and APFW

Do you have any firewall/security systems in place on your network?

Would it be possible to test accessing your database over a mobile data connection - to rule out network issues.
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Copper Elite Contributor
Posts: 135
Country: USA

Re: Android phone, Chrome browser, Java, and APFW

I turned off WiFi so using the cellular data to connect. I get to my sign on screen but I evidently can't get the right Server Address URL or the Server Database Name which I'm asked for.  Ugh. 

 

Could this have something to do with port forwarding / Comcast?