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An error has occurred on the server and has been logged

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Nickel Super Contributor
Posts: 397
Country: USA
Accepted Solution

An error has occurred on the server and has been logged

I can Login without problem, but when I step (for example) to the contact list View I get this error message

   (http://192.168.112.252/APFW/default.aspx?error=true) An error has ocurred on the server and has been logged. Please contact your administrator if this problem persists.

 

ACT! Premium 2011 WEB - Version 13.1.111.0. Hotfix 1

Windows Server 2008 R2 Standard SP1

64 Bit

User Account Control in Never notify level

No Firewall

***  IIS7   ***

 

Any idea?

 

Tanks...

 

ATTACHED FILE

 

 

 


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Solution
Accepted by topic author jotero
‎09-25-2015 03:20 AM
Nickel Super Contributor
Posts: 397
Country: USA

Re: An error has occurred on the server and has been logged

Fixed with Hotfix 6 of ACT! 2011 SP1  Smiley Very Happy

View solution in original post


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Platinum Super Contributor
Posts: 5,275
Country: USA

Re: An error has occurred on the server and has been logged

Be sure to check if the version of the browser is compatible.  Might help to change to compatibility mode.

Greg Martin
Sage
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Nickel Super Contributor
Posts: 397
Country: USA

Re: An error has occurred on the server and has been logged

I also test with Internet Explorer 8 and it did not work.

 

Compatibility mode did not work...

 

Smiley Sad

 

 

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Solution
Accepted by topic author jotero
‎09-25-2015 03:20 AM
Nickel Super Contributor
Posts: 397
Country: USA

Re: An error has occurred on the server and has been logged

Fixed with Hotfix 6 of ACT! 2011 SP1  Smiley Very Happy

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Copper Contributor
Posts: 58
Country: Malaysia

Re: An error has occurred on the server and has been logged

where I can get the file?
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Nickel Super Contributor
Posts: 481
Country: United_Kingdom

Re: An error has occurred on the server and has been logged

you can get the downloads from here https://www.act.com/resources/downloads 

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Copper Contributor
Posts: 58
Country: Malaysia

Re: An error has occurred on the server and has been logged

It suitable for Act premium version 21.0?
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Nickel Super Contributor
Posts: 481
Country: United_Kingdom

Re: An error has occurred on the server and has been logged

The link is a list of all the dwonloads you select the correct one for your version of Act!

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Copper Contributor
Posts: 58
Country: Malaysia

Re: An error has occurred on the server and has been logged

My server is uses the latest one which is update 9. https://www.act.com/resources/downloads/act!-premium-v21-downloads

 

But, why I got same issue as this post? when I'm using web browser and doing something, after a few minutes it will automatically log out.

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Silver Contributor
Posts: 2,059
Country: United_Kingdom

Re: An error has occurred on the server and has been logged

As part of the setup on the ACT for WEB server there is a timeout setting and the default is only 20 minutes so I expect this is the problem. Get who ever manages the hosting server to change the setting to anything up to 8 hours.

 

On the hosting server in ACT - Tools - WEB Site Administration - Options.

 

Note for Swiftpage - About time the default was a more realistic setting, maybe 4 hours.