10-27-2009 02:47 PM
I am in the process of moving ACT from one server to another. After I installed ACT on the new server I restored a backup database and started testing the web version of ACT. After a couple of logins I get the error "An error has occurred on the server and has been logged. Please contact your administrator if this problem persists.". When I check the event log it tells me "error occured on pageAct.Web.Framework Message:Unexpected session state encountered. Either the session was empty or the ACT! Framework could not be accessed."
I have a valid serial # and 15 licenses.
ACT! by Sage Premium 2009 (11.0) Version 18.104.22.168, Hotfix 1
English United States
Can someone please point me in the right direction.
10-30-2009 02:03 PM
Some questions regarding the issue:
- What version of IIS are you using?
- Are you using a custom virtual directory for ACT! for Web or the default "APFW" under the Default Web Site?
- Does this server host multiple web sites, or just ACT! for Web?
- Are you able to open the website locally on the web server by browsing to http://localhost/[directory], where "directory" is the virtual directory for ACT! for Web (by default "APFW")?
Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.
11-03-2009 01:55 PM
I have IIS 6.0.3790.3959
I am also using the default APFW directory under Default Web Site
This server will be dedicated to just act for web.
Yes I can open the website http://localhost/APFW/ and I can login, I can also go to other computers on the same network and manually key the ip address to access it as well (example http://192.168.0.12/APFW or use the alias http://actserver/APFW)
I look forward to your feedback
07-09-2010 12:25 AM - edited 07-09-2010 12:26 AM
ghollister. Were you going to come back with an answer?