Community
Showing results for 
Search instead for 
Do you mean 
Reply

An error has occurred on the server and has been logged. Please contact your administrator if this problem persists.

Tuned Listener
Posts: 11
Country: United States

An error has occurred on the server and has been logged. Please contact your administrator if this problem persists.

I am in the process of moving ACT from one server to another. After I installed ACT on the new server I restored a backup database and started testing the web version of ACT. After a couple of logins I get the error "An error has occurred on the server and has been logged. Please contact your administrator if this problem persists.". When I check the event log it tells me "error occured on pageAct.Web.Framework Message:Unexpected session state encountered. Either the session was empty  or the ACT! Framework could not be accessed."

 

I have a valid serial # and 15 licenses.

 

ACT! by Sage Premium 2009 (11.0) Version 11.1.183.0, Hotfix 1

English United States 

 

Can someone please point me in the right direction.  

 

Platinum Elite Contributor
Posts: 6,537
Country: USA

Re: An error has occurred on the server and has been logged. Please contact your administrator if this problem persists.

Hello kclausen,

Some questions regarding the issue:

- What version of IIS are you using?

- Are you using a custom virtual directory for ACT! for Web or the default "APFW" under the Default Web Site?

- Does this server host multiple web sites, or just ACT! for Web?

- Are you able to open the website locally on the web server by browsing to http://localhost/[directory], where "directory" is the virtual directory for ACT! for Web (by default "APFW")?

Greig Hollister

Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.

Tuned Listener
Posts: 11
Country: United States

Re: An error has occurred on the server and has been logged. Please contact your administrator if this problem persists.

I have IIS 6.0.3790.3959

 

I am also using the default APFW directory under Default Web Site

 

This server will be dedicated to just act for web.

 

Yes I can open the website http://localhost/APFW/ and I can login, I can also go to other computers on the same network and manually key the ip address to access it as well (example http://192.168.0.12/APFW or use the alias http://actserver/APFW)

 

I look forward to your feedback

 

Thanks 

New Member
Posts: 9
Country: United States

Re: An error has occurred on the server and has been logged. Please contact your administrator if this problem persists.

[ Edited ]

. Were you going to come back with an answer?

Nickel Super Contributor
Posts: 397
Country: USA

Re: An error has occurred on the server and has been logged. Please contact your administrator if this problem persists.

Do you know if this had any solution?  Smiley Sad