Allow files to be attached is grayed out

[tonyl]

Using Act 2012 Premium on WinXP Pro SP3.  The allow files to be attached option in prefernces is grayed out & options are unticked.  Have followed instructions in KB article # 27714 & logged into Act as administrator on the PC but options are showing as ticked.  How do I enable them for a manager user?  Thanks

Tony

[ghollister]

Hello Tony,
You must first log in to the database as an Admin user to change these options. Once you make the changes, then log back in as the intended database user.

[tonyl]

Hi Greig.  Thats what I did.  I logged into the database as an administrator on the PC & the options were ticked but when I logged back in as the user who has manager rights, the options are grayed out & unticked.

Tony

[ghollister]

Does the same thing if you log in as another user besides yourself or the manager user? Does it happen on other machines? It may be an issue with the preferences or possibly that user's login.