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All date fields display 1 day Previous

New Member
Posts: 3
Country: United States

All date fields display 1 day Previous

We running Act! 11.1.183.0 on remote computers, 11.1.196.0 on the server.  Our main database is with a hosting provider and employees use either a desktop rdb or log on the the web. Our problem is whenever we enter data into a date field on the rdb and syncronize, the data in the same date fields on the web display 1 day previous.  This gets more interesting.

 

When we log to the web and enter data into a date field and syncronize the rdb, the data in the same date fields on the rdb are correct.  Wait...this gets better...

 

When we enter data into the date field on one of the rdb's, syncronize, the data in the same date fields on the web display 1 day previous (as explained above) but when we syncronize to a second rdb (with the dates still displaying 1 day previous on the web) the dates on the second rdb display correct.

 

Hosting provider has been in touch with Sage support and they recommended Hotfix 1 which did not correct the problem. We have verified that the clocks both on the server and the remote computers are set on the correct date and time.

 

Any suggestions would be greatly appreciated.

 

Thanks!

 

Barry

Moderator
Posts: 4,395
Country: USA

Re: All date fields display 1 day Previous

So the issue is only when viewing from the web client?  If you enter the data on the server and view it from the web, does it also show one day behind?  Did this recent start happening?
New Member
Posts: 3
Country: United States

Re: All date fields display 1 day Previous

Thanks for the reply Dave.  I had our Hosting provider enter data into a few of the date fields on the server and the data viewed on the web is correct. It appears the only when the data is entered on the remote databases (tested on three separate machines) and then synced, that the data on the web is displayed incorrect (one day back). Even though the data is incorrect on the web, when a second remote database syncs to receive the data that was entered the first remote database, the second remote database displays the data correct, even though it is displayed incorrect on the web. I hope that this is making sense! It appears that this problem is only happening when syncing up from remote databbases.  Possibly an error in web client display? or a sync error?