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All characters duplicated in new notes/history entries

Nickel Super Contributor
Posts: 843
Country: United States

All characters duplicated in new notes/history entries

ACT! for Web and Windows 12.1.181.0 HF1/12.1.169.0

Just started…creating new note or history, characters get duplicated.

Any thoughts?

Example:  tteesstt  nnoottee

Rita Kogstad
RKA Associates
Stamford, CT
Platinum Elite Contributor
Posts: 14,387
Country: Australia

Re: All characters duplicated in new notes/history entries

When typing or after saving?

Is it ok in other areas (like fields)?

Sounds like a system issue ... tried a reboot?
Nickel Super Contributor
Posts: 843
Country: United States

Re: All characters duplicated in new notes/history entries

when typing...and I believe after saving.

okay in other areas.

tried reboot Smiley Surprised(

Rita Kogstad
RKA Associates
Stamford, CT
Platinum Elite Contributor
Posts: 14,387
Country: Australia

Re: All characters duplicated in new notes/history entries

Nickel Super Contributor
Posts: 843
Country: United States

Re: All characters duplicated in new notes/history entries

There are AFW errors in the log, but they have been happening for at least a year, and this issue has only recently started.

FYI, the issue is Web only, not Windows.

Server is 2008 R2 Standard 64 bit.

2 (whole!!!!) GB RAM...but server is dedicated to ACT!

Any additional thoughts?

Rita Kogstad
RKA Associates
Stamford, CT
Platinum Super Contributor
Posts: 5,275
Country: USA

Re: All characters duplicated in new notes/history entries

Does it happens in demo also? Or database specific?
Greg Martin
Sage
Nickel Super Contributor
Posts: 843
Country: United States

Re: All characters duplicated in new notes/history entries

Happens in demo too.

Rita Kogstad
RKA Associates
Stamford, CT
Nickel Super Contributor
Posts: 843
Country: United States

Re: All characters duplicated in new notes/history entries

bump

Rita Kogstad
RKA Associates
Stamford, CT
Platinum Elite Contributor
Posts: 14,387
Country: Australia

Re: All characters duplicated in new notes/history entries

Nickel Super Contributor
Posts: 843
Country: United States

Re: All characters duplicated in new notes/history entries

Safari 5.1.7 seems to be the culprit.

IE is okay.

Rita Kogstad
RKA Associates
Stamford, CT