Agggggghhhhhhhhhhhhhhhhh Act for Web Premium 16

[seb414]

Hi All,

having failed to get Act hosted on a terminal server to launch Word on a local machine I am now trying to get Act for Web on Internet Explorer 11 to open a Word document.

So I click Write..other doc from template....select template.. and hey presto NOTHING HAPPENS........I tried Chrome and Firefox only to find out Word is not supported......?.......

Hopefully its an easy fix and hopefully there is somone out there that can help...?....

Many thanks......

[Trevor Lever]

Have you downloaded the Word add-in to work with hosted Premium? Tools -> Preferences -> Word Processor (select Word) -> Download

This will only work with Internet Explorer - and make sure IE is set to Compatibility Mode. 

Hope this helps. 

[seb414]

Hi, thanks for answering......

Yes the word add-in is added in and the url is set in the compatability view settings.

I can navigate all the way to a template but when I click on it nothing happens?

[Trevor Lever]

Do you have ACT installed on the local machine? If so, is the Word integration also in place for the local copy of ACT? 

I have found that the two add-ins conflcit in some circumstances and recommend that local ACT and add-ins are all removed when accessing a hosted ACT database with integration to Outlook / Word in place. 

Trevor. 

[seb414]

Hi, thanks for replying.....

OK I have uninstalled Act on my local machine and can confirm that APFWWordDetect is installed and running in Explorer plugins.

Name: APFWWordDetect Control
Publisher: (Not verified) Swiftpage ACT! LLC
Type: ActiveX Control
Architecture: 32-bit
Version: 16.0.304.0
File date: ‎22 ‎August ‎2013, ‏‎12:06
Date last accessed: ‎18 ‎May ‎2015, ‏‎10:53
Class ID: {A81F1DCC-235F-4B77-A939-A0A994E0FFE1}
Use count: 46
Block count: 4
File: APFWWordDetect.ocx
Folder: C:\Program Files (x86)\ACT\Act for Web\Mail Merge

Still nothing happens when I try to open merge a word doc....?.....

[Trevor Lever]

This is how it is meant to work: 

http://kb.swiftpage.com/app/answers/detail/a_id/14920/kw/mail%20merge%20act%20premium

But these articles show a possible issue with a MS update

http://kb.swiftpage.com/app/answers/detail/a_id/27567/kw/27567

http://kb.swiftpage.com/app/answers/detail/a_id/27567/kw/95166

[seb414]

Many thanks.

Reference# 95166 decribles it very well but doesnt actually say how I can fix it?

[Trevor Lever]

I think it implies it was fixed in ACT 16.1 update.