07-27-2016 01:35 PM
I have created age calculation fields within ACT and they are not updating when the birthday hits.
The only way to update the age would be to delete the birthdate, save the contact and the re-enter the birthday.
07-28-2016 01:06 AM
I am having the same problem, still no solution had thought it was the entire field but new contacts set the field fine its just existing contacts as the date reaches an aniversary
I have multiple fields none work correctly
05-14-2017 11:15 PM
Did anyone get an answer for this? I have found this issue in Act! Premium Version 188.8.131.52, Update 4. The customers Birthday has passed but the age has not changed. If I delete the date, save and add again it will then calculate.
for example I have a customer birthday of 12/05/1916 and the age should be 101, and another that is 12/05/1944 and should be 73
05-22-2017 05:02 AM
05-22-2017 12:41 PM
Still the same problem for me as well
Standalone machine with desktop program
05-23-2017 11:03 PM
This is using the desktop version of Act!. Yes there is multiple users of the database. Is a shared database no remotes.
I had read that there is an issue if the calculated field and the source field were in different tables. The customer had an issue where the age was not calculating at all. We recreated the fields and all seemed good. But now we have this issue. I did check the database again and I can see the fields are in different tables still could this be the issue?
Customer did come back to me to say that they created 5 new age fields and none of them went to the overflow table.
05-24-2017 03:21 AM