05-06-2010 07:16 AM
05-06-2010 07:53 AM
05-07-2010 09:01 AM
05-07-2010 09:46 AM
Are you all accessing the same database? If you are, then the issue is specific to your installs of Act!, not an issue with the database itself (because it works on one computer).
Yes, according to your build number - you do have the SP1 update applied.
You mention that it was working at one point and then you started seeing this behavior. Do you know if the update (SP1) was applied between the two? Do you recall any other changes that may have taken place between the time it worked and then stopped?
If the difference is that your workstations were 'updated' to SP1 while the new computer was installed with a full copy of Act! that already included the update, an uninstall and reinstall of Act! on your computer (with the full copy) may resolve the issue.
05-07-2010 09:49 AM
05-07-2010 10:57 AM
There is a known issue with the Products tab when the 'Cost' column is not present. Look at the Products tab and if 'Cost' is not in the view it can be added through the View > Customize Columns option. You can use the 'Reset' button to put them back to default. This was addressed with the SP1 update but it is worth checking.
If the Cost column fix does not resolve this, test this functionality in the Act Demo database (or create a new database). If it does not work in the Demo database, try recreating your Act! Preference files (Rebuild Act! Preferences - use the Manually Delete Act! Preferences section).
If that doesn't resolve the issue, try uninstalling and reinstalling the Act! program.
05-10-2010 05:40 AM
05-10-2010 06:37 AM
Will do, it is being reinstalled as we speak
2 of our users are having the problem, the others are not... very weird
Thanks for your help, will keep you posted