11-07-2016 11:35 AM
Is there any automated way to add opt-outs to our ACT database when we create and send emails in ACT from email templates? We don't subscribe to the ACT emarketing service.
11-08-2016 06:56 AM
Hi Mark, no I'm sorry there is no way to automatically do this if you are using Mail merge through Outlook.
Act! emarketing automatically records any opt-outs preventing you from accidentally emailing anybody once they have opted out, but when using the mail merge you will need to add this information in manually.
Personally one of the easiest ways I know of doing this is to create a tick box on your layout that you have ticked for anyone who is happy to receive email communications from you, then untick the box if they ever opt-out. You could even have a group set up showing you all the contacts that have opted in and another one showing you the opt outs as well.