Adding Notes at the same time ACT goes out of whack!

[mmartinez]

We recently noticed that when two people are entering notes for two different contacts. ACT gets out of whack!! Act will kick both users out of their note and when they go to edit the note they see half their note and half of the other person's note.

Any reason why this is happening?

Thank you!

[jotero]

Hola María, y estan usando cada uno usuario diferente?

[mmartinez]

Si...desculpe pero no hable mucho espanol. Sabes english?

[jotero]

Maria, could you tell us a little about how ACT! is installed?    How Many users?     What Windows in the server ??  What version of ACT!?    What version of SQL Server?  (You can see this by clicking Start - Run - ACTDIAG)  ..... It is only to determine the environment in which the problem is occurring.    (Also consider reviewing network problems)   Remember regularly Database backup  (In the Server and another in a memory or external hard drive)

[mmartinez]

ACT is installed on it's own server here in the company

# of users: 5

Windows in Server: Windows 7

Server Edition: Microsoft SQL Server 2008 - Express Edition

Server Version: SP1 Build 10.50.2500.0

ACT Version: Sage ACT! Premium 2013 Web-Base

[jotero]

Are working as WEB? remember the following important points in the system requirements.

Works With... Microsoft® Office 2003, 2007, and 2010 (32-bit version only) (SP3 recommended for Office 2003, SP2 recommended for Office 2007, and SP1 recommended for Office 2010)

Supported Operating Systems   Windows 7 SP1 Professional, Enterprise, and Ultimate (32-bit and 64-bit)

Client System Requirements 

• Internet Explorer® 7.02, 8.02 and 9.0
• Firefox® 3.6
• .NET 4.0 (required for integration features only)

Mobile Client System Requirements 

• Safari® for iPad® iOS4 and iOS5
• Safari for iPhone® iOS4 and iOS5
• Android™ Device Browsers 2.2, 2.3, 3.0, 4.0
• Internet Acces

You may also need to configure on the Server the USER ACCOUNT CONTROL (Internet Link)   http://kb.sagesoftwareonline.com/app/answers/detail/a_id/25665/kw/User%20Account%20Control

I'm no expert but possibly above help...

[mmartinez]

Thank you! I will look into all the information you sent me