04-04-2014 01:14 PM
I have an issue since upgrading from 2012 prem to 2014 prem
my database has 12k contacts and 16k opportunities....
All my opportunities have a field they are sorted by in listview.... Call in date
When creating a new opportunity the first field we enter is the date they called (into... call in date)
as soon as you tab or enter out of the "call in date" field the opportunity flashes to a different record for a different contact
THIS WAS AN ISSUE WITH CONTACTS IN 2012 AND THEY FIXED IT
NOW IT DOES IT WITH OPPORTUNITIES
It appears to me that when entering a new record the sort order from listview is still being remembered as
data is being entered.... as soon as you hit that sort field (in my case, Call in date) ACT is moving the record away
to its location in the sort order....
Any ideas Why? What Happened?
Thanks so much
04-04-2014 01:18 PM
The first thing I would check is the tab order of the fields in design layouts. A possible cause is that the field is the highest number field in the tab order and that forces a move to the next record.