09-22-2015 01:08 PM
We recently upgraded from Act Premium 2011 to Act Premium V17. (Actually it was a migration to another server)
We have ran into an issue when a user has activities rolled over. When she has a high priority to-do that she schedules a call for, the priority level is now defaulting to low. In 2011, it would retain the priority level of the to-do that it was created from. I have tested this in the lab with the old server and have duplicated her issue.
How do we get activities to retain it's previous priority when scheduling a call from it?
09-24-2015 01:56 AM
09-24-2015 12:38 PM
I think I described it wrong.
This is what my user told me.
When I rollover calls they used to stay at the existing priority and now it defaults to medium which is how I setup the initial to do or call.
09-25-2015 02:21 AM
09-25-2015 06:42 AM - edited 09-25-2015 06:44 AM
It happens on her remote database as well as the server copy.
I will test it on my remote DB
I don't have support, they want $400 for 30 calendar days.