Community
Showing results for 
Search instead for 
Do you mean 
Reply

Activity details 'flickering' when a lot of text is entered.

Copper Super Contributor
Posts: 90
Country: USA

Activity details 'flickering' when a lot of text is entered.

Possible defect.

Act! v20 Premium Update 3 & Update 4.  Tested on 3 separate computers, in both a production database & Act 2018 demo database. 

Computers tested on were Windows 7 & Windows 10, both 64-bit.

 

Issue: When an activity's details grow too large, editing becomes very difficult.  A window flickering - possibly due to an autosave? - results in poor user experience.

 

Steps to reproduce:

  1. Create new activity on Act! calendar
  2. In the details, paste a large amount of text data.  Here is a pastebin dump of some sample data from the customer that reported this to me.  
  3. Place the cursor anywhere near the top of the details, and begin editing.  Try adding line breaks, new characters, and backspacing in particular.  The text gets rapidly highlighted, jumps to the end, then back up to the cursor position... as if the program is autosaving the details as you type, and causing this to be uneditable.

Customer claims this was not happening on v18.0, as he has had this particular detail info rolling for a long time.  Even if I cut the amount of data in half, the flickering is still present.

 

Thank you in advance for any insight.

 

Twelve/Three Marketing, Inc.
Act! Certified Consultants
......Stephen Boulden
Twelve/Three Marketing, Inc.
P: 716.837.5727 x104
E: stephen@twelvethree.com
Administrator
Posts: 1,143
Country: United_Kingdom

Re: Activity details 'flickering' when a lot of text is entered.

Hi Stephen - I've tested this on v20 and can confirm that this issue seems to occur whenever the activity details become larger than a single page (whenever there is a scroll bar).

It's less noticeable at first as the 'flicker' is very quick - but the longer the details become the more obvious the flicker is. Every time a character is deleted or certain other actions are taken the window scrolls to the very bottom and back up, and selects then deselects the entire text.

This is definitely unintended behaviour - I'll get this escalated to the developers for further testing.
Copper Contributor
Posts: 23
Country: USA

Re: Activity details 'flickering' when a lot of text is entered.

[ Edited ]

Thank you, Jon.  Our company is experiencing this as well.  Please keep us posted, as it is difficult to edit the text while this is happening.

Platinum Elite Contributor
Posts: 6,724
Country: USA

Re: Activity details 'flickering' when a lot of text is entered.

The cause is easily explained. The details are stored in Rich Text Format (RTF) which uses embedded test based formatting information. Virtually every edit you make will cause the formatting and possibly the formatting encoding for the remainder of the document from the edit point.
Roy Laudenslager
ACT! Certified Consultant
ACT! Report Expert
Durkin Impact Report Designer
www.techbenders.com
royel@techbenders.com
541-343-8129