Community
Showing results for 
Search instead for 
Do you mean 
Reply

Activity Reminder Alarms work in web version?

Copper Contributor
Posts: 64
Country: USA

Activity Reminder Alarms work in web version?

I use both desktop and web versions of Act Premium 17.1. It seems when I schedule a future activity, I do not get the reminders when using the web version but I do get them for the same activity on the desktop version. Do the alarms not work in the web version?

Administrator
Posts: 4,024
Country: United_Kingdom

Re: Activity Reminder Alarms work in web version?

Alarms are certainly present in the web interface.

 

iexplore_2016-04-08_11-02-57.png

 

What browser are you using?

 

There are some recommended settings for Internet Explorer that would be worth checking. http://kb.act.com/app/answers/detail/a_id/38158 Note: these settings are different when using v18.

 

I would also suggest updating Act to the latest available update and hotfix (v17.2 + Hotfix 2). http://www.act.com/resources/downloads/act-premium-v17

Copper Contributor
Posts: 64
Country: USA

Re: Activity Reminder Alarms work in web version?

I tried it both in Chrome (which I know is unsupported for 17.1, but like 95% of things work) and IE 11 with Act added to compatibility mode.

Administrator
Posts: 4,024
Country: United_Kingdom

Re: Activity Reminder Alarms work in web version?

Another thing to try, as well as updating to v17.2, would be to check the time on the server. Does it match the time on your machine?
Copper Contributor
Posts: 64
Country: USA

Re: Activity Reminder Alarms work in web version?

Server time is not an issue.

 

I checked with the company that hosts our server as to why no updates or hotfixes have been applied since May 25, 2015, and received the following response

 

"Your predecessor put all updates on hold due to potential issues regarding ACT Outlook integration failures, which all will need to be redone. This event happened with the last update and caused a major stir with the users."

 

Do you know if this was a known problem with any particular update and if the subsequent hotfixes addressed the issue?

Administrator
Posts: 4,024
Country: United_Kingdom

Re: Activity Reminder Alarms work in web version?

Without further details of the Outlook integration issue they were experiencing with v17.2, I can't say for certain if it was a known issue that's been resolved.
We are aware of a number of web user interface issues that were present in v17.2, which may be what they are referring to here.

Do any other web users of the database have this alarms window issue?
Does the issue also happen in any other databases, i.e. the demo DB?
Copper Contributor
Posts: 64
Country: USA

Re: Activity Reminder Alarms work in web version?

I don't know that many users are using the Activities feature properly, so I am trying to put together some training for them. Being as such, I'm not sure anyone would even notice if the alarms were not working. I have not thought to try the alarm feature in the Demo DB