04-07-2016 12:03 PM
I use both desktop and web versions of Act Premium 17.1. It seems when I schedule a future activity, I do not get the reminders when using the web version but I do get them for the same activity on the desktop version. Do the alarms not work in the web version?
04-08-2016 03:07 AM
Alarms are certainly present in the web interface.
What browser are you using?
There are some recommended settings for Internet Explorer that would be worth checking. http://kb.act.com/app/answers/detail/a_id/38158 Note: these settings are different when using v18.
I would also suggest updating Act to the latest available update and hotfix (v17.2 + Hotfix 2). http://www.act.com/resources/downloads/act-premium-v17
04-08-2016 06:46 AM
Server time is not an issue.
I checked with the company that hosts our server as to why no updates or hotfixes have been applied since May 25, 2015, and received the following response
"Your predecessor put all updates on hold due to potential issues regarding ACT Outlook integration failures, which all will need to be redone. This event happened with the last update and caused a major stir with the users."
Do you know if this was a known problem with any particular update and if the subsequent hotfixes addressed the issue?
04-08-2016 07:11 AM
04-08-2016 07:15 AM
I don't know that many users are using the Activities feature properly, so I am trying to put together some training for them. Being as such, I'm not sure anyone would even notice if the alarms were not working. I have not thought to try the alarm feature in the Demo DB