Community
Showing results for 
Search instead for 
Do you mean 
Reply

Activity Details are randomly disappearing.

New Member
Posts: 1
Country: USA

Activity Details are randomly disappearing.

Activity Details are randomly disappearing.  We have ACT! by Sage Premium for Workgroups 2007 (9.0) (EX Edition)version 9.0.0.175.  We have 10 users using a central database (no syncronyzing)that is located on a dedicated Sequel Server that we installed soley for ACT.  As a company we installed this version of ACT in 2007 and we have used ACT since 1995.  We heavily use the Activities and log customer conversations in the Activity Details on open, scheduled Activities.   We will schedule Activities for each other depending on the tasks that need to be completed on a customer transaction and we are randomly loosing the Details. This can be Details from months or even years of working wiht a customer. The Activity doesn't disappear, just the Details.  Does anyone have any ideas or are other users experiencing this problem?  Is there a fix?

New Member
Posts: 2
Country: USA

Re: Activity Details are randomly disappearing.

Not sure if this is related or not, but I just posted the following:

 

http://community.act.com/t5/Sage-ACT-Premium/ACT-Calendar-Events-Disappearing/m-p/106126#M19401

 

We are having a problem with our ACT Calendar. No items are displaying on the calendar... although they are all visible under the Task List. Through troubleshooting, I have found that un-selecting "high" as a priority in the filter will cause items to display on the calendar (except items with a "high" priority of course), but as soon as I check to show "all" or  "high" priority items, all items disappear from the calendar.

 

This is on ACT! Premium for Workgroups 2007. Any ideas?

 

Bronze Super Contributor
Posts: 1,170
Country: USA

Re: Activity Details are randomly disappearing.

Well, being that no one has come up with anything else...

 

How's about running the database repair stuff in ActDiag?

 

And check and repair from Database Maintenance in the Act! application...

 

 

(Back up the database first.)