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Activity Dashboard causing ACT to hang

Copper Contributor
Posts: 16
Country: USA

Activity Dashboard causing ACT to hang

One of our users in ACT 2012 Premium Hot Fix 5 must have set their activities database to show all users and all dates (or something close to this). When they try to log in ACT hangs with the log in window still showing. I have let the station sit for 3 hours thinking it may eventually come up with no luck.

 

Is there a way to clear or change her start up preferences?

 

Thanks in advance.

 

Aaron

Copper Contributor
Posts: 16
Country: USA

Re: Activity Dashboard causing ACT to hang

Here is a screen shot of where it hangs...ACT login

Platinum Super Contributor
Posts: 5,275
Country: USA

Re: Activity Dashboard causing ACT to hang

Here is an article with instructions for rebuilding the Sage ACT! preferences: KB Article 14770

I recommend using the 'Alternate Method: Manually Rebuilding Preferences' option.

Greg Martin
Sage