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Activities getting private

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Copper Contributor
Posts: 71
Country: India

Activities getting private

Dear All,

 

Some of the users' activities are appearing Private in ACT – Calendar and due to that, it is not appearing in a task or history list.

 

Can we make it public? We noted if the user tries to change it to the public then he has to unclear the task and then clears it again. And in that case, two tasks get generated.

 

Also noticed few users settings have changed automatically to activities becoming private, so we made those changes manually under preference but prior to this change some records for the user were already gone under private.

 

Does anyone has faced the same issue?

 

Attached is the screenshot for your reference.

 

ACT Version: ACT Premium for Web 19.2 (server)

                       ACT Premium Client

Total Users 26 

Server Version: Windows 2012 R2 STD

 

Regards, 

Aasif

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Nickel Super Contributor
Posts: 480
Country: United_Kingdom

Re: Activities getting private

Why not get the user that put the activity on the system go to the contacts history tab and edit the history item and un-check the Private option, other users will then be able to see it. This will also stop the duplication hopefully. I would also get users to look at their preferences to see if the activities are set to make new activities public. As why are the activities going in private in the first place if they are not private.

activities.JPG