10-31-2019 12:33 AM
Some of the users' activities are appearing Private in ACT – Calendar and due to that, it is not appearing in a task or history list.
Can we make it public? We noted if the user tries to change it to the public then he has to unclear the task and then clears it again. And in that case, two tasks get generated.
Also noticed few users settings have changed automatically to activities becoming private, so we made those changes manually under preference but prior to this change some records for the user were already gone under private.
Does anyone has faced the same issue?
Attached is the screenshot for your reference.
ACT Version: ACT Premium for Web 19.2 (server)
ACT Premium Client
Total Users 26
Server Version: Windows 2012 R2 STD
10-31-2019 04:36 AM
Why not get the user that put the activity on the system go to the contacts history tab and edit the history item and un-check the Private option, other users will then be able to see it. This will also stop the duplication hopefully. I would also get users to look at their preferences to see if the activities are set to make new activities public. As why are the activities going in private in the first place if they are not private.